Shipping: Orders ship within 3 days via ground or expedited air.

Returns: Please email orders@fidoprotection.com for a return authorization form.

Return and Exchange Policies

Order the wrong size? We are happy to process exchanges for another size Airlift, or fully refund the product cost as long as the following criteria are met.

All returns, exchanges and refunds must be within 30 days of the delivery date. All returned or exchanged products must be unused and in resellable condition.

Customers are responsible for return shipping costs on refunds and exchanges. Fido Pro will pay shipping charges on shipments of exchanged product back to the customer. Refunds only include the cost of the product, not shipping (or duties for international orders).

Lost or Delayed Shipment Policies

Once orders are fulfilled and released to a carrier, Fido Pro is no longer responsible for delayed, lost, or misdelivered packages. After fulfillment and release, the customer is responsible for contacting carriers regarding failed deliveries.

Fido Pro will assist in any troubleshooting where possible but are not required to replace or reship orders. If there are any issues with your order or a delivery, please reach out to orders@fidoprotection.com for further assistance. More contact information and customer service hours are available here.

EEA Customer Rights

If you are located in the European Economic Area (EEA), you have the right to return any product within 30 days of delivery for a full refund of the product cost, in accordance with EU consumer protection law (Directive 2011/83/EU). Products must be unused and in resellable condition. You also have rights regarding the conformity of goods under Directive 2019/771/EU — if a product is faulty or not as described, please contact orders@fidoprotection.com.