SHIPPING & RETURN POLICY
Orders typically ship within 1-2 business days. Customers have the following shipping options:
FedEx SurePost- DUE TO COVID DELAYS PLEASE EXPECT 7-12 DAYS TO RECEIVE YOUR PACKAGE.
FedEx One Rate 2nd day air - estimated 2 to 3 Days...DUE TO COVID DELAYS YOUR PACKAGE MIGHT TAKE LONGER THAN 3 DAYS TO DELIVER.
Shipping option is chosen at checkout.
Attention Canadian Customers: There might be additional customs / duties fees due upon pickup in your country of residence. If unclear as to your country's rules please check prior to ordering.
If for any reason you are not 100% satisfied with your Fido Pro purchase or would like to exchange for a different size please see below. RETURNS WILL BE EXAMINED AND MUST BE IN RE-SELLABLE CONDITION.
Returns must be shipped back to Fido Pro no later than 30 days after purchase. Include your order number and a note stating return for refund or return for exchange, along with the size you would like. If exchanging a M or L for an XL, please provide the order number verifying you paid the $15 up charge.
If you ordered the wrong size, we're happy to exchange it for a new size, customer pays to ship to us and Fido Pro pays to ship back to you using USPS First Class Mail.
If you are exchanging a size medium or large for an XL, there is an additional $15 charge to cover the increased cost of the XL. You can make this payment via our online store. Once this is completed and the original purchase returned in new condition, we will then ship the XL size.
U.S. AND CANADA CUSTOMERS ONLY SHIP RETURNS TO:
FIDO PRO RETURNS
600 WEST BAYAUD AVE.
DENVER CO 80223
Orders placed within Europe ship via DHL from Milan Italy. Orders ship within 1-2 business days. DUE TO COVID YOUR PACKAGE MIGHT BE DELAYED.
NON-EUROPEAN UNION COUNTRIES You might owe additional VAT and duties upon delivery of your package. Please make sure you know your countries rules pertaining to VAT and duties.
EUROPE CUSTOMERS EXCHANGES AND RETURNS. Please contact European customer service at the email address below.
EUROPE CUSTOMER SERVICE EMAIL: firstname.lastname@example.org