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SHIPPING & RETURN POLICY

 U.S. Canada and Australian Customers 

**Canadian and Australian Customers** Please be aware that additional customs duties fees will apply once your package arrives in your country. 

Orders ship from Colorado USA. Orders usually ship via FedEx within 1-2 business days. Delays might occur due to Covid.  

Returns and exchanges must be made within 30 days of purchase; we are happy to exchange your Airlift for another size. The Customer is responsible to pay shipping to send the item back to Fido Pro. Fido Pro will pay for shipping to send the exchange back to the customer. For returns, customer is responsible to pay return shipping. U.S. Canadian and Australian Customers only. Please send returns or exchanges along with your order number and notes on exchange to: 

Fido Pro Returns 

600 W. Bayaud Ave. 

Denver CO, 80223

**If you are exchanging a size medium or large for an XL, there is an additional $15 charge to cover the increased cost of the XL. You can make this payment via our online store. Once this is completed and the original purchase returned in new condition, we will then ship the XL size** 

US / Canada and Australia Customer service email: orders@fidoprotection.com

 

EUROPEAN CUSTOMERS

Orders placed within Europe ship via DHL from Milan Italy. Orders ship within 1-2 business days. DUE TO COVID YOUR PACKAGE MIGHT BE DELAYED.

NON-EUROPEAN UNION COUNTRIES You might owe additional VAT and duties upon delivery of your package. Please make sure you know your countries rules pertaining to VAT and duties. 

EUROPE CUSTOMERS EXCHANGES AND RETURNS. Exchanges and returns must be made within 30 days of purchase. The Customer is required to pay shipping fees for returns or exchanges. For exchanges, Fido Pro will pay shipping fees to ship the new size back to the customer. Please contact European customer service for return shipping details or any other questions regarding your order at: Fidoeuro@fidoprotection.com 

EUROPE CUSTOMER SERVICE EMAIL: fidoeuro@fidoprotection.com