SHIPPING, RETURNS & REFUND POLICY
U.S. Canada and Australian Customers
** Australian Customers** Please be aware that additional customs duties fees will apply once your package arrives in your country.
U.S. AND AUSTRALIAN CUSTOMERS Orders ship from Colorado USA. Orders usually ship via FedEx within 1-2 business days. Delays might occur due to Covid.
CANADIAN CUSTOMERS: Orders ship from Calgary AB. All customs and duties are pre-paid.
Returns for Refund and Exchange: Must be made within 30 days of purchase; we are happy to exchange your Airlift for another size, or fully refund the product cost. Refunds will be 100% of the product cost and must be in unused and re-sellable condition. The Customer is responsible to pay shipping to send the item back to Fido Pro. Fido Pro will pay for shipping to send the exchange back to the customer. For refunds, the customer is responsible to pay return shipping. U.S. and Australian Customers only. Please send returns or exchanges along with your order number and notes on exchange to:
FIDO PRO (RETURNS)
1113 WASHINGTON AVE, SUITE 100
GOLDEN CO 80401
**CANADIAN CUSTOMERS RETURNS SHIP TO:
#135-250 Aero Link NE
Calgary, AB T2E 7X8 CAN
**If you are exchanging a size medium or large for an XL, there is an additional $15 charge to cover the increased cost of the XL. You can make this payment via our online store. Once this is completed and the original purchase returned in new condition, we will then ship the XL size**
US / Canada and Australia Customer service email: firstname.lastname@example.org
Europe Customer Service email: email@example.com
EUROPEAN CUSTOMERS: Orders ship from Cremona IT. Usually within 1-2 business days via DHL Express. Customs duties prepaid for countries within the EU. Non EU countries must pay duties.
NON-EUROPEAN UNION COUNTRIES: You might owe additional VAT and duties upon delivery of your package. Please make sure you know your countries rules pertaining to VAT and duties.
EUROPE CUSTOMERS RETURNS, REFUNDS & EXCHANGES: Returns for refund and exchange must be received within 30 days of purchase. Refunds are 100% of the product cost and must be in re-sellable condition. Customer pays shipping for returns, refunds and exchanges and Fido Pro pays to ship back to you the exchange. There is a $15 up-charge for exchanging a size Medium or Large Airlift for an XL, you can make this payment through our online store prior to returning your exchange. Please contact European customer service for return shipping details or any other questions regarding your order at: Fidoeuro@fidoprotection.com
EUROPE CUSTOMER SERVICE EMAIL: firstname.lastname@example.org