We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns must have been purchase through our website and not a third party. 

To start a return, you can contact us at orders@fidoprotection.com. 

CUSTOMER IS RESPONSIBLE TO PAY RETURN SHIPPING. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@fidoprotection.com.

Return and Exchange Policies

Order the wrong size? We are happy to process exchanges for another size Airlift, or fully refund the product cost as long as the following criteria are met.

All returns, exchanges and refunds must be within 30 days of the delivery date. All returned or exchanged products must be unused and in resalable condition.

Customers are responsible for return shipping costs on refunds and exchanges. Fido Pro will pay shipping charges on shipments of exchanged product back to the customer. Refunds only include the cost of the product, not shipping (or duties for international orders)

Return inquiries please contact:  orders@fidoprotection.com

Shipping Policies

United States Orders

Ships via major carriers and delivered based on the service chosen at chekout. Orders usually ship within 3 business days. 

Canadian Customers: We are currently not shipping to Canada from our online store. Please visit Amazon.com to purchase from Canada. 

European Orders

Shipped from Spain to the following European Union Markets and the U.K.

 United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal,Sweden, Norway, Iceland.

Don't see your country listed here? Reach out to us at orders@fidoprotection.com to see if Fido Pro can ship to you!

Lost or Delayed Shipment Policies

Once orders are fulfilled and released to a carrier, Fido Pro is no longer responsible for delayed, lost, or misdelivered packages. After fulfillment and release, the customer is responsible for contacting carriers regarding failed deliveries.

Fido Pro will assist in any troubleshooting where possible but are not required to replace or reship orders. If there are any issues with your order or a delivery, please reach out to orders@fidoprotection.com for further assistance. More contact information and customer service hours are available here.