Return and Exchange Policies
Order the wrong size? We are happy to process exchanges for another size Airlift, or fully refund the product cost as long as the following criteria are met.
All returns, exchanges and refunds must be within 30 days of the delivery date. All returned or exchanged products must be unused and in resellable condition.
Customers are responsible for return shipping costs on refunds and exchanges. Fido Pro will pay shipping charges on shipments of exchanged product back to the customer. Refunds only include the cost of the product, not shipping (or duties for international orders).
Please send the items you would like to return or exchange to one of the addresses below including a note with your order number and reason for return or the size you'd like in exchange. Once we receive your shipment and verify that it is in resellable and unused condition, we will promptly process your refund or ship out your new size. Please note the different return address for Canadian orders.
*For Canadian returns or exchanges, please notify us when your shipment's delivery is confirmed and provide the tracking number to email@example.com so that we can expedite the exchange or return process.
US AND INTERNATIONAL RETURN ADDRESS
FIDO PRO (RETURNS)
1113 Washington Avenue Suite 100
Golden, CO 80401
CANADIAN RETURN ADDRESS
FIDO PRO (RETURNS)
#135-250 Aero Link NE
Calgary, AB T2E 7X8 CAN
Questions or concerns? Please let us know at: firstname.lastname@example.org
United States Orders
All US orders ship from Colorado via USPS by default. UPS Ground, Second Day Air, and Next Day Air are available for selection at checkout (not available for orders shipped to PO Boxes). Expected delivery dates are calculated based on location and provided at checkout. There is an additional 2 day fulfillment and processing time included in the delivery calculation (expedited orders are prioritized but are also subject to the standard fulfillment time). Only expedited shipping options (Second Day and Next Day Air) provide guaranteed delivery dates. Orders through USPS and UPS Ground are provided expected delivery dates but are not guaranteed.
Order pick-up is available at our location in Golden, Colorado.
All Canadian orders ship from Calgary, AB via FedEx. Expedited shipping via FedEx Second Day Air is available for selection at checkout. Orders to remote locations can be shipped via Canada Post if necessary. No customs duties are charged at any time. Expected delivery dates are calculated based on location and provided at checkout. There is an additional 2 day fulfillment and processing time included in the delivery calculation (expedited orders are prioritized but are also subject to the standard fulfillment time).
International Orders (excluding Canada)
All International orders (except Canada) ship from Colorado, USA via DHL eCommerce Parcel Direct or DHL Express Worldwide. Customs duties and taxes are charged at checkout based on each governments individual laws and policies. No additional customs charges are required upon receipt. Refer to your countries import and export policies for additional information. Expected delivery dates are calculated based on location and provided at checkout. There is an additional 2 day fulfillment and processing time included in the delivery calculation.
Ordering from Fido Pro is available in the following countries: United Kingdom, Switzerland, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembour, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Estonia, Latvia, Lithuania, Norway, Iceland, Australia, New Zealand, and Mexico.
Don't see your country listed here? Reach out to us at email@example.com to see if Fido Pro can ship to you!
Lost or Delayed Shipment Policies
Once orders are fulfilled and released to a carrier, Fido Pro is no longer responsible for delayed, lost, or misdelivered packages. After fulfillment and release, the customer is responsible for contacting carriers regarding failed deliveries.
Fido Pro will assist in any troubleshooting where possible but are not required to replace or reship orders. If there are any issues with your order or a delivery, please reach out to firstname.lastname@example.org for further assistance. More contact information and customer service hours are available here.